According to Forbes, the Pre launch on June 6 from Sprint is going to be their biggest launch of the year and they are preparing for the onslaught with extra staffing and a ‘war room.’  Not only will extra Sprint employees be on hand to handle the expected crowds, but they have also enlisted Palm’s help, who will provide additional personnel to help at Sprint stores in more than 100 locations across the country.

Sprint is ready to provide one-on-one service to customers and both Sprint and Palm will have ‘situation rooms’ to deal with the more difficult issues that may not be resolved at the stores.  If there is a particularly challenging technical issue, a store representative can reach the ‘war room’ via live chat.  Hopefully Sprint’s additional preparation will help them avoid the glitches that AT&T had to deal with during the iPhone 3G launch, where many people had to go home empty-handed due to in-store activation issues.  If you are getting a Pre on June 6, then hopefully it will be smooth sailing!

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