Comments on: Some Pre owners report cracking screens

By: suck a fart out of my ass

suck a fart out of my ass — Thu, 23 Dec 2010 04:02:16 +0000

haha they discontinued the phone off the market.. I jus got my replacement phone 3 days ago and when I plugged it in the touch part of the screen wouldn’t work till you fucked wit it unpluggin it and unplugging it sever times.. They told me they would send me the pixie or my money back.. Bullshit in my eyes

By: Coleman Mcauly

Coleman Mcauly — Wed, 21 Apr 2010 13:10:12 +0000

Very interesting post thank you for writing it I have added your site to my favorites and will be back.

By: Peter

Peter — Sat, 23 Jan 2010 00:50:19 +0000

I think sprint better get off their stupid A$$es and address these problems properly… I know if my company’s stock were in the 3.00 range like theirs is the last thing I would want is customers jumping ship to verizon or att because sprint is refusing to acknowledge a known issue and do right by the consumers…. this will ultimately hurt sprint when the PRE was supposed to be the savior for sprint.

I just signed up for business account and got a new palm pre but my first one is goingback on a personal account for a dead pixels.. I have 30 days to decide if I want to stay with sprint or just abandon ship altogether and go back to a blackberry 8350i on boost mobile…. I guess I’ll have to see how Sprint handles these issues as to whether or not I’ll stay…

You listening Sprint??! You are in no position to be bullying customers around… you could be just as easily filing chapter 11 tomorrow so SMARTEN UP

By: ebony

ebony — Thu, 21 Jan 2010 22:14:31 +0000

This is exactly what happened to mine. I have had the Pre for 4 months and I am going on my 5th phone. The first one cracked a few days after having it, and the other problems were quickly fixed. This time its cracked exactly like this and Sprint is charging $100 to fix it. I think this is by far the worst phone offered by Sprint, and they should definately do something about it besides continuing to give you the same exact phone.

By: FredD

FredD — Fri, 23 Oct 2009 18:18:03 +0000

I’ve had this problem with other phones, but so far my Pre is perfect – no problems. I have to admit that I used to put my phone in my back pocket. Not clever, I know. These things aren’t meant to be sat on.

By: jane turley

jane turley — Fri, 02 Oct 2009 23:05:40 +0000

You are incorrect. Sprint is not replacing the Pre’s when presented with a cracked screen. You must be the lucky one. They are also scamming on the rebates. I’m going to contact Illinois Attorney General Lisa Madigan, a strong consumer advocate, about bringing a class action lawsuit against Sprint and Palm. This is a scam and they know it. They are going to ride it out until the lawsuit is filed.

By: Dman

Dman — Tue, 29 Sep 2009 18:09:46 +0000

I have a crack on my Pre screen that spreaded from the center button to the top. I have not dropped the phone and never understood where the crack came from. I took the phone to sprint on today and they told me it was my fault and would have to file an insurance claim. All the stories i read online seem to be similar where the user had the phone in his pocket and all of a sudden the screen is cracked. I’m finished with the palm pre and will be selling by phone once a file claim online.

By: B Seeger

B Seeger — Wed, 16 Sep 2009 20:44:22 +0000

I have a crack in the hardware as well. I have never dropped my Palm Pre, but once when I pressed on the screen for an app, a crack appeared.
Sprint says it will not replace the phone without me having to pay a $100 insurance deductible. I tried to explain to Sprint that as dealers for the Palm Pre, they are responsible to their customers for replacing faulty hardware, but to no avail. I have also explained that I’ve been a customer of theirs for 10 years as well as an advocate for the palm pre up until now.

Please continue to contact Sprint about this issue so that they will do right by their customers.

By: Becci

Becci — Tue, 21 Jul 2009 19:16:28 +0000

I have an LG Arena with a cracked screen (because i dropped it) does anybody know how i can get a new screen?

By: Mike

Mike — Sun, 28 Jun 2009 08:00:30 +0000

Same problem here! Bought the phone last Saturday and one week to the day the screen shows an internal crack. Front pocket of my pants and I am a 52 year old network administrator that is so laid back that I wouldn’t bend over to pick up a stray quarter. I feel like a sucker and am awaiting word from Sprint customer service.
I hate feeling like this.